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Virgin Mobile Contract Fraud Exposed

by WireNews Limited - Open-Publishing - Saturday 22 November 2014

A couple years ago I entered into an agreement with Virgin Mobile (part of Virgin Media) for a mobile contract deal for my son. Basically, my son wanted a certain mobile phone and so to get it at a manageable monthly cost I agreed to pay £35.85 per month for two years as follows:

Virgin £35.85
200 minutes
500 texts
500MB Mobile Web

Having lost track of the exact contract date I telephoned Virgin three times over the last 9 months trying find out when I could cancel, thinking to move over to another provider, such as GiffGaff, etc. But each time I rang Virgin Mobile, the ’very helpful’ staff told me that I had to wait until July 2015 to cancel.

Today, I called their office again but this time after I had found the original email confirmation of my 2-year agreement and after some hesitation I was told that in fact the contract was "now" expired and on a rolling month-to-month "since June 2014".

Fortunately, it’s not just Virgin Mobile that records telephone calls for "training purposes". I recorded these lying bastards each time I had called them, when they told me that my contract "had another year to go".

The result of their deceit means I paid Virgin Mobile £179.25 more than I had to and even after deducting the cost of a comparable GiffGaff GoogyBag mobile account, I overpaid by £129.25.

Remember, Virgin Mobile - no virgin to lying, but I guess I shouldn’t have expected much from a company run by a guy who started out in business with VAT fraud. Caveat emptor.

Read more at http://www.wirenews.co.uk/op-ed/uk/22652/virgin-mobile-contract-fraud-exposed#LJ7OeZHB7bLqui1p.99

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