I’m also in Canada and employed at one of the potential locations for outsourcing while SBC employees remain on strike. However, the inbound customer service training which SBC employees normally go through for three months, we’ve had only a week to try and take in. This means obviously corners were cut, we’re not likely going to be as apt at dealing with customer concerns and many of us are going to be unable to cope.
We’re also going to have to deal with irate SBC employees on strike calling in to request duplicate bills or just to yell at us. Our hours will be completely changed, some of us working up to 11 hours a shift. It’s extremely stressful on this end of things as well, maybe we should just strike, too! lol.
I agree, though, I’m somewhat biased.
I’m also in Canada and employed at one of the potential locations for outsourcing while SBC employees remain on strike. However, the inbound customer service training which SBC employees normally go through for three months, we’ve had only a week to try and take in. This means obviously corners were cut, we’re not likely going to be as apt at dealing with customer concerns and many of us are going to be unable to cope.
We’re also going to have to deal with irate SBC employees on strike calling in to request duplicate bills or just to yell at us. Our hours will be completely changed, some of us working up to 11 hours a shift. It’s extremely stressful on this end of things as well, maybe we should just strike, too! lol.